FAQ's

1. Our Philosophy & Sourcing Process: What makes your store different? We are an independent online boutique, not a multi-seller marketplace. Our mission is to give timeless vintage pieces a new life. Each bag in our collection is personally sourced and handpicked by our in-house team for its exceptional quality, unique style, and authenticity. We control 100% of our inventory to ensure every item that we sell meets our high standards.

2. Are your bags authentic? Yes, authenticity is the foundation of our business. We specialize exclusively in genuine vintage and retro bags. Our team carefully inspects and verifies every piece to guarantee its provenance. We do not sell replicas or modern reproductions.

3. What is your return policy? We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund, provided the item is returned in the same condition it was received. Please see our official Return Policy page for complete instructions.

4. What are your shipping options and timelines? We process all orders directly from our own facility within 1–2 business days. Standard shipping within the United States typically takes 5–8 business days. You will receive a tracking number as soon as your order is shipped by our team. At this time, we do not ship internationally.

5. How do I care for my vintage item? Vintage items require special care to maintain their condition. We recommend spot cleaning with a soft, damp cloth and storing your bag in a cool, dry place away from direct sunlight. Specific care recommendations for different materials may be found on the product page.

6. Can I change or cancel my order after purchasing? If you need to make a change to a recent order, please contact us immediately. We can edit or cancel an order only if it has not yet been processed for shipment by our fulfillment team.

7. Do you offer gift services? Yes. All our orders are packaged with professional care. If your order is a gift, you can leave a note at checkout and our team will include a complimentary handwritten message for a personal touch.

8. What secure payment methods do you accept? We accept all major credit and debit cards, PayPal, and Shop Pay. All transactions on our website are secure and encrypted.

Why This New Version is Stronger for Your Appeal:

  • Question 1 is Proactive: It immediately defines you as an "independent boutique" and "not a marketplace," directly addressing the rejection reason.
  • Professional Language: It uses terms like "in-house team," "our facility," "fulfillment team," and "control 100% of our inventory," which sound like an established, single business.
  • Removes Ambiguity: It clearly states you sell "genuine vintage" and removes the potentially confusing "retro-inspired" phrase. It also clarifies the return policy condition.
  • Reinforces Your Control: It repeatedly emphasizes that "our team" or "we" are handling every step of the process—sourcing, inspection, shipping, and customer service.